Txt helping to cr8 better public services?

In media coverage of the billion texts now being sent every month there has been little mention of the emerging impact on public services.

Schools and colleges are starting to communicate by text on issues such as attendance. Social landlords are reminding tenants of visits by maintenance staff and gas checking staff. Prospective tenants are even bidding for flats and housing in choice based letting. Once tenants increasingly they can use their voice and contribute their views via text in resident involvement activities.

Personalising public services sounds like jargon. But text technology is connecting public services with customers. Its a good news story thats lacking the coverage that it deserves.