Wednesday, September 12, 2007

Police, customers and targets

Its not news that target-driven policing doesn’t work. But it is good news that the government has admitted this.

We might even see the police service adopting an ethos of customer service. My local police station might even open at the stated time. When shut, the buzzer to the duty station may even work.

Perhaps not given uncertainty over the 101 pilots – where citizens could report non-emergency incidents without clogging up 999 lines and without being trapped in labyrinth-like never-ending call-waiting. These lines are showing customer satisfaction of 90%!

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