This weekend’s FT reports on the resurrection of General Motors. I was interested to see that the GM Chief Executive Fritz Henderson is to have a Tell Fritz website where employees and consumers can voice their views and concerns.
Perhaps organisations in the public and third sectors could so something similar. Certainly one or two organisations have drifted out of touch with heir customers and other stakeholders. I would allow engagement, involvement etc for those without the time and/or inclination to attend meetings or fill in questionnaires.
I would be interested in any examples of where organisations delivering public services are imaginatively using blogs to open up communication channels.
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