Friday, December 07, 2007

Social housing and self-regulation - CIH on residents leading the way

I’ve not read all of it yet but it looks like the Chartered Institute of Housing have published an interesting report on resident-led self regulation of social housing. Leading the way: Achieving resident-driven accountability and excellence (pdf available) sets out how scrutiny by residents could be an effective substitute to external regulation of service delivery.

While I believe that resident board members are important in ensuring accountability in social housing, they are not enough. (Indeed there is a risk that the most effective resident voices are co-opted.) Likewise other channels for resident representation are not sufficient.

The report sets out a framework for councils, ALMOs and housing associations where board members and senior managers have a formal duty to respond to the queries and recommendations. The resident-led self regulation group (RLSRG) would have “internal and external powers to get responses and drive change where the board/executive is uncooperative”.

This makes sense to me. How can residents be asked to invest time and effort in getting involved unless they know that they will be taken seriously?

No comments: