I’ve not read all of it yet but it looks like the Chartered Institute of Housing have published an interesting report on resident-led self regulation of social housing. Leading the way: Achieving resident-driven accountability and excellence (pdf available) sets out how scrutiny by residents could be an effective substitute to external regulation of service delivery.
While I believe that resident board members are important in ensuring accountability in social housing, they are not enough. (Indeed there is a risk that the most effective resident voices are co-opted.) Likewise other channels for resident representation are not sufficient.
The report sets out a framework for councils, ALMOs and housing associations where board members and senior managers have a formal duty to respond to the queries and recommendations. The resident-led self regulation group (RLSRG) would have “internal and external powers to get responses and drive change where the board/executive is uncooperative”.
This makes sense to me. How can residents be asked to invest time and effort in getting involved unless they know that they will be taken seriously?
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